Refund & Cancellation Policy

1. Nature of purchases

Purchases are typically for institutional access, AI evaluation credits, seat/licence allocations, onboarding packages, or top-ups. Fees and deliverables are described in your quotation, invoice, order confirmation, or Cashfree payment link.

Payments may be collected through Cashfree Payment Links (or other authorised channels). Successful payment does not by itself create an automatic consumer "subscribe/unsubscribe" plan unless expressly stated in writing.

2. No automatic online refunds

GoGrade AI does not currently offer an automatic self-serve refund policy or instant refund button in the product.

Except where required by applicable law or expressly agreed in a written commercial arrangement, payments once successfully collected are non-refundable through any automated website workflow.

3. Exceptional / discretionary refunds (offline)

In limited cases — for example, duplicate payment, confirmed failed provisioning after successful charge, or another exception approved by our operations team — we may consider a full or partial refund at our sole discretion.

If a refund is approved, it will be processed offline by our team using the Cashfree merchant dashboard / portal (or the relevant payment partner tools), back to the original payment instrument where possible. Refund timelines then follow the payment partner and the customer's bank/UPI/card network.

4. Credits and usage

AI evaluation credits or similar usage units that have already been consumed (for example, for marking or re-assessment) are not eligible for refund.

Where an exceptional refund is approved against a credit purchase, we may claw back or adjust unused credits in the institution wallet as a condition of the refund.

5. Cancellations

An institution may stop using GoGrade AI at any time, subject to any committed fees in a quotation or agreement. Stopping use does not by itself oblige us to refund amounts already paid.

Payment links that are unused may expire according to the link settings configured in Cashfree (or as communicated by our team). An expired or unpaid link does not create a charge.

6. Failed, pending, or declined payments

If a transaction fails, is declined, or remains incomplete, no Service entitlement is created from that attempt. If an amount is debited due to a gateway/bank delay but the order is not confirmed, contact support@gograde.ai with the payment reference so we can reconcile with Cashfree.

7. How to request a review

To request review of a payment issue or exceptional refund, email support@gograde.ai with: institution name, payer details, Cashfree / payment reference, amount, date, and reason. We may ask for additional verification before deciding.

8. Changes

We may update this policy as our billing operations evolve. The latest version will be published on this page.